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kommenttia Rakuten question

  • seish, I think that every Rakuten shop has to do it when it deals with international orders. And Surugaya has this "We welcome international buyers" logo so I assume is has to have some system to ease the process of handling international orders. I used to use Auc-terraformer shop, and it had never took them more than one day to form an invoice. Seems like things are different with Surugaya.

    Well, I hope we'll get our invoices one day in the foreseeable future.
    7 vuotta sitten
    I ordered something from them a week ago. I sent them an email yesterday and they responded with this:

    この度、ネットショップ駿河屋 楽天市場店において下記の手続きが完了しましたのでご連絡させていただきます。
    ・注文内容修正(送料の確定・変更、価格・個数・手数料の変更など)

    手続き後のご注文内容を下記に記載しておりますので、ご確認ください。



    ご不明な点がございましたら、ショップ「ネットショップ駿河屋 楽天市場店」までお問い合わせください。


    From what I understand is that when you order off them they have to manually fix the order with international shipping, then send you an invoice. I sent them another email asking for a payment link or invoice.
    7 vuotta sitten
    Stalking7 vuotta sitten#1348034They are slow as butts, I waited for a month, asking them every week what had happened to my order. It eventually went through, but it was such a pain~
    Dang, I've placed an order on impulse - good price, wanted figure, wth. But now I'm starting to have second thoughts, and Surugaya's slowness isn't helping :D A month would be just too much *eek*
    7 vuotta sitten
    Stalking Loli hunter
    They are slow as butts, I waited for a month, asking them every week what had happened to my order. It eventually went through, but it was such a pain~
    7 vuotta sitten
    ghirahim, roxaskyoya, oh, so it's their policy. I guess it's my first experience with such a slow seller. Thanx for a tip :)

    Carmina, I just don't want to poke them too much. I thought that maybe it's smth unnatural for this shop. But now I see that it's pretty natural for them. But thanx for an advice!
    7 vuotta sitten
    Surugaya can be really slow invoicing but if you're worried give them another poke via e-mail.
    7 vuotta sitten
    Well just keep waiting. The last time I ordered something from them it took them around 1 week to send me the email.
    7 vuotta sitten
    ghirahim Needs more Kyouko
    Surugaya is awfully slow with processing orders. I've waited weeks before I get a proper confirmation mail (with shipping quote etc.)
    I would suggest just waiting until they send you one, it will eventually come :)
    7 vuotta sitten
  • 8 kommenttia
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